Shipping policy

-We offer free shipping in the United States. All orders are shipped from our central California distribution center.

-Note: Due to COVID-19, our delivery times may be delayed.

Standard Delivery (USPS) shipping times.

We expect delivery times of 5 to 7 business days for U.S. orders; due to current conditions, some orders may ship later than usual. Thank you for your support.

*Includes warehouse receipt processing time.

Expedited FedEx Express shipping options are available at checkout.

Do I need to pay the duty?

All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.

How to change my shipping address?

Please email us at service@getfeelreal.com first to submit your ‘changing address’ request.

Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.

My Package went missing. Help!

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please check with your household members or neighbors to see if anyone may have received the package. This is usually how they find their packages at last.